Refund Policy

Last updated: October 24, 2026

1. Overview

AnimToon is a digital 2D animation software application developed and commercialized by WEBCORP SARL, France.

AnimToon Premium is sold as a one-time digital software licence. No physical product is shipped.

This Refund Policy explains the conditions under which customers may request a withdrawal, refund or remedy for their purchase.

2. Digital Software and Immediate Delivery

Following successful payment, an AnimToon Premium licence is issued electronically and made available to the customer.

When the software and its Premium features are made available immediately, customers covered by European Union consumer protection law may expressly consent to the supply of the digital content before the end of the statutory 14-day withdrawal period.

Where all applicable legal requirements have been met, including the customer’s express consent, acknowledgement of the loss of the right of withdrawal, confirmation on a durable medium and commencement of supply, the statutory right of withdrawal is lost.

The purchase of a digital licence does not, by itself, automatically remove the statutory right of withdrawal.

3. Refund Requests

AnimToon Premium is a digitally delivered software licence and is not subject to a general 30-day money-back guarantee.

Where the statutory right of withdrawal remains applicable, customers may exercise that right within the legally prescribed period.

Where the statutory right of withdrawal has been validly lost following the commencement of digital supply, requests based solely on a change of mind are generally not eligible for a refund, unless otherwise required by applicable law.

Refund requests may also be considered individually in exceptional circumstances.

Nothing in this policy excludes or limits any mandatory consumer rights.

4. Technical Problems and Software Non-Conformity

If AnimToon Premium cannot be activated, accessed or used as described, please contact our support team.

We will examine the issue and, where appropriate, assist with activation, provide a correction or offer another remedy.

Customers retain all mandatory legal rights and remedies applicable to defective or non-conforming digital content, including any rights to repair, replacement, price reduction or refund under applicable law.

5. Refund Processing

When a refund is approved, it will normally be processed through the original payment method, such as Stripe or PayPal.

The time required for funds to appear in the customer’s account depends on the payment provider and financial institution.

For a fully refunded AnimToon Premium order, the associated Premium licence may be revoked, without prejudice to any mandatory consumer rights.

6. How to Request Assistance or a Refund

To request assistance or a refund, contact:

Email: contact@animtoon.app

Please include your order number, purchase email address and a brief explanation of your request.

Do not send passwords or complete payment card details.

7. International Customers

AnimToon is available to customers in different countries.

Applicable